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Service & AfterSales

Service &
AfterSales

Range of services

Power spectrum

Ihre Herausforderungen

Systems are running, but limit values and audits are putting you under pressure? Unplanned downtimes, delayed spare parts deliveries and staff fluctuations in operations increase risk and costs. There are ideas for optimization, but there is a lack of time, data and a clear plan for measures with measurable results.

Unser Ansatz

Our support does not end with commissioning – we stabilize, optimize and protect your operations during day-to-day operations. Modular, contractually regulated and with short response times.

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Service Aftersales rating five stars
Regular inspections including functional checks (measurements/tests), replacement of wearing parts as required, documentation for the authorities – with individually agreed service level agreements (SLA) – in line with your requirements in terms of availability and desired scope of services.
Technical support, advice & spare parts procurement to prevent your system downtime.
On-site analysis of system components, data collection to reduce personnel, chemical and maintenance costs; action plan with clear objectives – with a view to cost-effectiveness and feasibility.
Regular service appointments, telephone support, remote maintenance options for rapid error analysis, and short-term on-site visits if required.
Targeted modernization measures (e.g. control/automation, dosing & measuring technology, partial system renewal, etc.) to raise reliability, compliance and performance to the current state of the art.
Operator, maintenance and process training – recognizing error patterns, stable compliance with limit values and best practices in wastewater treatment. Please contact us to find out which training courses you would like for your staff.
Maintenance logs, checklists, KPIs; documentation you need for your audit preparation.
aqua plus Service Tool App Dashboard

aqua plus Service App

Click here to get to the app:

Our digital service tool

Efficient. Transparent. Future-proof.

With the digital service tool from aqua plus, we optimize all processes relating to maintenance, service calls and documentation. It was specially developed to relieve customers and service teams alike and ensure maximum transparency.

All project-relevant documents available via QR code

Each system is given its own QR code, which operators and service technicians can use to access technical documentation, circuit diagrams, maintenance logs and operating instructions at any time - digitally, up-to-date and without the need to search.

Precise documentation of service calls

Service visits are recorded directly in the tool. This significantly simplifies communication between the customer and the service department, service reports are immediately available and tracking remains transparent.

Optimized deployment planning for technicians

Internally, the tool supports our team in the structured planning of interventions, the coordination of resources and the monitoring of maintenance intervals. This allows us to react more quickly and carry out service calls more efficiently.

Our digital service tool

With our digital service tool, we optimize all processes relating to maintenance, service calls and documentation. It was specially developed to reduce the workload for customers and service teams alike and ensure maximum transparency.

aqua plus Service Tool App Dashboard

Efficient. Transparent. Future-proof.

All project-relevant documents available via QR code

Each system is given its own QR code, which operators and service technicians can use to access technical documentation, circuit diagrams, maintenance logs and operating instructions at any time - digitally, up-to-date and without the need to search.

Optimized deployment planning for technicians

Internally, the tool supports our team in the structured planning of interventions, the coordination of resources and the monitoring of maintenance intervals. This allows us to react more quickly and carry out service calls more efficiently.

Precise documentation of service calls

Service visits are recorded directly in the tool. This significantly simplifies communication between the customer and the service department, service reports are immediately available and tracking remains transparent.

aqua plus Service App

Click here to get to the app:

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Your next step:

Let us clarify your personal situation on site in a non-binding discussion: Plant tour, data recording, proposals for measures and modernization, SLA offer with timeline.

Request Serviceplan now

Why aqua plus?

Why
aqua plus?

  • In-depth system & process knowledge.

From precipitation/flocculation, filtration, ion exchangers and UV oxidation to evaporators – we optimize in a technically correct and economically sensible way.

  • Measurable results:

Focus on automation, occupational safety, discharge limits, stability, OPEX reduction (chemicals/personnel/disposal) and availability.

  • One contact person, clear responsibility:

Individual service plan, defined SLAs, transparent reports.

  • Future-proof:

Step-by-step modernization instead of a complete shutdown – scalable, low-risk, on budget.

Further services

Plant engineering

Whether new construction or renovation of an old system. From planning, construction and installation to commissioning and maintenance, we offer everything from a single source so that you can safely comply with your limit values – e.g. heavy metal precipitation, oil/grease separation, water reuse concepts and much more.

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Recycling

We combine state-of-the-art processes and technologies to create closed water cycles or efficient resource recovery directly in the process. The result: significantly less fresh water consumption, lower disposal costs and reliably predictable operating expenses.

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Wastewater chemistry

We offer wastewater treatment chemicals from splitting and flocculation agents to heavy metal precipitation – for smooth process and wastewater treatment. On request, we bundle chemical and spare parts orders so that your plant runs reliably at all times.

MORE DETAILS

Enquire now without obligation

We offer the solution to your problem.

Request now